"포워더, 이제 운임 마진만으로는 버티기 어렵다"...포워더 수익구조, 운임 마진에서 서비스와 전문화로

As freight spreads thin out, the remaining margin comes from execution quality: customs accuracy, inventory turns, and claims handling. For shippers, this means comparing rate lines alone no longer explains landed cost. A cheap quote often hides delay, error, and re-inspection costs downstream. Now is the time to judge partners on capability rather than price. Check whether they operate their own express clearance facility, their track record with your product categories, how they handle returns and partial clearance, and what remedies the contract actually provides when things go wrong.